Terms of Service

CommuteLive is a brand and product of P2L Labs LLC, a New York limited liability company ("P2L Labs," "we," "us"). References to "CommuteLive" in these Terms mean P2L Labs LLC doing business as CommuteLive.

Mailing address: P2L Labs LLC, c/o Registered Agents Inc., 418 Broadway, Ste R, Albany, NY 12207. Email: [email protected]. Legal notices must be sent to both that mailing address and that email address.

You consent to receive notices, disclosures, and records relating to your order and account electronically at the email address you provide.

You may use this site to learn about CommuteLive, check supported cities, request quotes, and purchase products where available.

Product availability, pricing, and supported transit coverage may change as agency data feeds and product capabilities evolve.

Transit arrival data is obtained by CommuteLive from each transit agency's public real-time feed and served to your display from CommuteLive's own servers. It may not be real time and may lag actual conditions by more than a minute.

Arrival information is provided "as is." It is not guaranteed to be accurate, complete, or timely, and predictions can be delayed, unavailable, or wrong because of agency feed issues, service changes, outages, or network connectivity.

CommuteLive is not a safety-critical service and should not be used as the only source for time-sensitive travel decisions.

Transit coverage depends on agency data feeds we do not control. If an agency changes, restricts, prices, or withdraws its feed, coverage for that agency may change or end without notice. This is not a defect in your product.

To the maximum extent permitted by law, P2L Labs LLC's total liability arising from your purchase or use of the product and app is limited to the amount you paid for the product.

P2L Labs LLC is not liable for indirect, incidental, special, or consequential damages, including missed trains or delayed travel decisions, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for any other liability that cannot be limited under applicable law.

Some states do not allow the limitation of incidental or consequential damages. In those states, the limitations above apply only to the extent permitted by law.

The CommuteLive display is covered by our 12-Month Limited Warranty, which is set out in full in the Warranty page and forms part of these Terms. Any implied warranties on the product are limited in duration to that 12-month term, except where state law does not permit such a limitation.

The CommuteLive app, website, and cloud service are provided by P2L Labs LLC "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Neither of these affects the 14-day return option described in our Refund Policy.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion of implied warranties. In those states, the limitations and exclusions above apply only to the extent permitted by law, and you may have additional rights.

These Terms are an agreement between you and P2L Labs LLC, and are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Please read this section carefully — it affects how disputes between you and P2L Labs LLC are resolved.

First, contact us. Before starting a formal proceeding, you agree to email [email protected] with a description of your dispute and give us 30 days to resolve it. Most issues are resolved this way.

Arbitration. If we cannot resolve the dispute, you and P2L Labs LLC agree that any dispute arising from these Terms, your purchase, or your use of the product or app will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

Costs and location. P2L Labs LLC will pay all AAA filing, administration, and arbitrator fees for any claim of $10,000 or less that is not frivolous. The arbitration will be conducted by documents or telephone, or in the county where you live if an in-person hearing is required — you will never be required to travel to New York to arbitrate.

Small claims. Either of us may instead bring an individual claim in small claims court if it qualifies, and either of us may seek injunctive relief in court for infringement or misuse of intellectual property.

No class actions. Claims must be brought individually. You and P2L Labs LLC each waive any right to bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver of class actions is found unenforceable, then this entire arbitration section does not apply and the dispute will be resolved in the courts identified below.

Your right to opt out. You may reject this arbitration agreement by emailing [email protected] with your name, order number, and a statement that you opt out of arbitration, within 30 days of your purchase. Opting out does not affect any other part of these Terms.

If arbitration does not apply. If this arbitration section does not apply to a dispute, or if you opt out, that dispute will be resolved in the state or federal courts located in New York, and you consent to the jurisdiction of those courts.

References to transit agencies, routes, and service marks (including MTA, NJ TRANSIT, SEPTA, MBTA/MassDOT, and CTA) are used to identify publicly available transit information. CommuteLive and P2L Labs LLC are not affiliated with, endorsed by, or sponsored by any transit agency referenced on this site or in the product, and no transit agency has licensed its trademarks, logos, or route symbols to P2L Labs LLC.

P2L Labs LLC grants you a limited, non-exclusive, non-transferable license to use the CommuteLive app in connection with your CommuteLive device.

You may not reverse-engineer, decompile, or modify the app or device firmware except as permitted by law.

P2L Labs LLC may suspend or terminate your account or access to the app if you violate these Terms, misuse the service, or pose a security risk to CommuteLive or other users.

We may update these Terms from time to time. If we make material changes, we will update the effective date above. Continued use of the site, app, or product after changes take effect means you accept the updated Terms.

Questions about these terms can be sent to [email protected].