Support
How can we help?
For order questions, setup help, coverage, or returns, email us and include your order number if you have one. A real person replies, usually the same business day.
Order help
Order status, changes, and shipping questions. Include your order number if you have one.
Email usSetup & Wi-Fi
Pairing, Wi-Fi credentials, and getting live times on your display.
Email usCoverage
See the cities and transit systems CommuteLive supports today.
View coverageReturns & refunds
Our return window, refund timing, and how to start a return.
Read policyReset and pair again.
New Wi-Fi, a move, or a display that stopped updating? A reset puts it back in pairing mode in a few seconds.
Resetting clears the Wi-Fi connection and pairing information saved on the display. You’ll need to pair it and connect to Wi-Fi again.
- 01
Find the button
There's a small button right next to the USB-C power port.
- 02
Watch the countdown
Press and hold the button. You'll see a countdown on the screen. Keep holding until the screen goes blank.
- 03
Release the button
When the screen goes blank, let go. The display resets and is ready to set up like new.
- 04
Pair again
In the CommuteLive app, wait until the display shows as offline (or unpair it), then set it up again, just like the first time.
Display frozen? Unplug it, hold the button, and plug it back in. Keep holding for 5 seconds after plugging it in, then release the button. Once it resets, pair it again in the app.
Common questions.
The quick answers people ask for most. Still stuck? Email us and a real person replies.
Email usWe’re here to help.
Order, setup, coverage, or returns: send one email and we’ll take it from there.